隱私權政策
Privacy Policy

Last updated: [23rd February 2026]

Tennx Lab (referred to as “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal data responsibly. We comply fully with the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong) (“PDPO”).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you interact with our website, book classes, register for courses (including adult group classes, private lessons, and children's tennis programs), contact us, or use our services at our exclusive private tennis court in Kowloon Bay.

 

1. Personal Data We Collect We collect personal data only when necessary and on a voluntary basis, including but not limited to:

• Basic identification information: Name, contact phone number, email address, age (especially for children's classes where parent/guardian details are required).

• Booking and service-related information: Preferred class times, payment details (we do not store full credit card information; payments are processed securely via third-party providers), and any special requests or health notes relevant to safe participation.

• Technical and usage data: IP address, browser type, device information, and website interaction data (collected anonymously via tools like Wix analytics for improving our site and services).

We do not collect sensitive personal data unless directly relevant (e.g., limited health information for safety during tennis activities) and only with your explicit consent.

 

2. How We Use Your Personal Data Your personal data is used solely for the following purposes:

• Processing enrollments, bookings, class confirmations, scheduling, and payments.

• Communicating with you about your classes, updates, reminders, changes to schedules, or service-related matters.

• Sending promotional information, offers, or newsletters about Tennx Lab courses and events (only if you have given consent; you can opt out anytime).

• Improving our website, services, and training experience through anonymous analytics.

• Complying with legal obligations, such as record-keeping for tax or safety purposes.

 

3. Disclosure of Personal Data We do not sell, rent, or trade your personal data. We may share it only in limited circumstances:

• With trusted service providers (e.g., payment processors, Wix platform, email service tools) who are bound by confidentiality and used only to support our operations.

• If required by law, court order, or to protect our rights, property, or safety (or that of our users or the public).

• In the event of a business transfer (e.g., merger or acquisition), your data may be transferred as part of the assets.

 

4. Your Rights Under the PDPO You have the following rights regarding your personal data:

• Right to access: Request a copy of the personal data we hold about you.

• Right to correction: Request correction of inaccurate or incomplete data.

• Right to request cessation of direct marketing: Opt out of promotional communications at any time.

• Right to withdraw consent: Withdraw consent for any processing based on consent (note: this may affect your ability to continue certain services).

 

To exercise these rights, please contact us in writing (email preferred) at [tennxlab@gmail.com] or by phone at +852 6123 0300. We may request verification of your identity and will respond within the timeframe required by the PDPO (generally within 40 days). A reasonable fee may be charged for access requests if processing is excessive.

 

5. Data Security We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. This includes secure servers, encryption where appropriate, and access limited to authorized personnel. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

 

6. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined above, or as required by law (e.g., for accounting or dispute resolution). After that period, data is securely deleted or anonymized.

 

7. Cookies and Similar Technologies Our website (hosted on Wix or similar) uses cookies and similar technologies for functionality, analytics, and performance. You can manage cookie preferences through your browser settings. For more details, refer to our cookie notice (if separate) or browser help.

 

8. Children's Privacy For children's classes (ages 3+), we collect limited data from parents/guardians. We do not knowingly collect personal data directly from children under 16 without parental consent. Parents/guardians are responsible for providing accurate information and consenting on behalf of the child.

 

9. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. Continued use of our services after changes constitutes acceptance.

 

10. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

• Email: tennxlab@gmail.com 

• Phone: +852 6123 0300

• Instagram: @tennxlab (DM for quick response)

 

We are committed to handling your privacy concerns seriously and will respond promptly.

Thank you for trusting Tennx Lab with your personal information. We look forward to supporting your tennis journey! 🎾